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Frequently Asked Questions

Frequently Asked Questions about our platform, shipper registration, truckers, payments,
invoices, tracking and more, all answered below.

Mavyn was launched in 2017 and started its full-fledged commercial operations in 2018.
A driver cum vehicle owner or fleet operator that has a valid vehicle registration certificate, insurance, and permit to operate vehicle. Once you are approved and have installed Mavyn’s app on your phone, you will begin receiving new shipment offers.
Mavyn is a young, transparent and dynamic organization that believes in empowering all stakeholders. It is spearheaded by Sachin Haritash, who has previously held various leadership positions in Chetak Logistics, India’s largest and oldest logistics company. To know more about Chetak Logistics visit www.chetak.co.in
Unlike brokers or agents, Mavyn issues LR (Lorry Receipt) and undertakes full liability of the consignments. We also issue Certificate of Facts / Damage Certificate for your consignments, thus ensuring complete safety of goods.
Mavyn is a portal where you can book shipments at a predetermined freight. On a bidding portal, you need to bid and negotiate the freight rate.
We promise –
  • Guaranteed lowest price on our portal
  • 24*7 availability and accessibility
  • Paperless and cashless processes
We currently service major districts across major industrial hubs in India. Please contact us to discuss your trucking needs.
Our support staff is available Monday to Saturday, from 7am to 9pm. You can contact us at support@mavyn.in or by calling +919971219777. If you wish to contact someone outside these hours, please get in touch with your account representative directly.
All our drivers use the Mavyn App and you can track your vehicles on real time basis on the app as well as on the Enterprise dashboard.
Yes, we do depend on the customer requirement.
Yes, we do, and it is 30 days for all the Enterprise customers.
We pre-screen and certify each carrier to make sure they qualify to join our network. We also monitor their ongoing performance, such as on-time rate, on an ongoing basis.
Mavyn requires carriers to maintain automobile and cargo insurance, and to comply with all applicable laws and regulations. Mavyn also ensure that contingent insurance is in place that further protects each shipment. If you have specific insurance requirements, please contact us at support@mavyn.in
Yes, just enter the details of your shipment and we’ll show you the price before you book it. As you make changes, such as the number of pellets you want to ship, the quote will be updated instantly. If you have additional requirements to discuss, please contact us at support@mavyn.in.
The quoted price will only change if there is excessive wait time for the driver or if your shipment changes after it was booked. For example, changes to the number of items you are shipping, the destination, or the day it can be dropped off (e.g. if overnight storage is required) may change the price.
If you have preferred carriers, we can prioritize them for your shipments. However, our technology automatically offers your shipment to the best carriers who can get it done on time at a competitive price.
You are required to take out the print out of goods receipt copy from your customer portal and hand over to the driver along with Invoice and State Permit for each shipment.
Once the shipment is complete you may rate your experience from 1 to 5 stars and add a comment. We use the information to further improve the quality of carriers and pick the best drivers for your next shipment. You can also send a note to support@mavyn.in.
Mavyn uses industry standard best practices to keep you and your data safe.
You can place your booking up to 72 hours in advance.
Your approximate bill amount and delivery time will be notified to you during your booking process.
We are dedicated to service all confirmed bookings. In case, we are unable to service you due to certain unforeseen conditions, you will be notified 12 hours prior the pick up time.
You would need to raise a cancellation request through web or Phone. Cancellation charges may apply as per Terms and Conditions.
We accept only single mode of payment i.e. digital payments.
You can view and download your service bills through web portal.
We do not offer any loading/unloading & packing services. Shipper has to arrange all such services.
You will get free 24 hours for loading and unloading at origin and destination.
We do not accept 2 point loading or unloading shipment.
You don’t have to pay anything extra for toll of your Shipment. All toll charges are included in your freight bill.
Freight rates for Normal services are less though involves longer transit time compared with Express services. You can use our Express services if products are time sensitive.
Freight charges for shipments are calculated by a proprietary freight exchange matrix developed by Mavyn on basis of demand and supply of available trucks in the spot market. You have to check that how much a shipment may cost by using your software/app. Estimate of freight charges does not include convenience charges, cash back or promotions that may be applied to your shipment. Our freights will be exact and lowest rates at that point of time. Fares are subject to surge pricing. Our freight may increase or decrease according to the demand for vehicles at a certain time and area in your city. Additional charges may be added to your freight if you have availed i.e. halting charges, convenience charges or any other charges implied to your shipment.
Please Sign Up and download the Mavyn app or Web login to get started. We’ll need your vehicle documents (RC and Insurance) and digital agreement before you can start receiving shipment requests. If you have questions, please email support@mavyn.in or call 9971219777.
No, use of the mobile app and the service is free.
Each job we offer includes a payout amount. If you accept and complete the job you will receive this amount.
We’ll process your payment within 24 hours of completing a shipment, with a minimal fee payable when you use the Mavyn app. This means payment will show up in your bank account just days after the job!
Yes, Mavyn is a great way to get more work and expand your business. Let us help you get to two trucks and make more money!
Shipper will provide the goods' receipt copy of Mavyn at the pickup location. Using the app you will need to take a picture of POD at the drop off location once it is signed.
Mavyn is available only on Android based phones.
You do not have to arrange for any loading/unloading & packing services. Shipper will arrange for all such services.
You will not accept 2 point loading or unloading shipment.
You need the following –
  • A valid driver license
  • A clear picture of the driver
You only need to have company PAN Card.
1. Register with Mavyn
Visit our registration page and sign up.
2. Send us your documents
Before you can start accepting shipments, you will need to get approved by sending us the following documents to trucker@mavyn.in
Adhaar Card
PAN Card
3. Download the Mavyn app
You can accept all shipments directly through the Mavyn Driver app. The Mavyn Driver app is completely free to use
Mavyn charges 4% from truckers for every shipment. By using the Mavyn Driver app you’ll also get -
  • Quick pay – We process qualifying payments within 24 hours of receiving the damage free Proof of Delivery. To get quick pay, your driver needs to have the app open and location service turned on for the duration of the shipment and the POD needs to be uploaded through the app within 1 day of delivery.
  • More shipments – You’ll see more shipments every day.
  • Less hassle – We send shipments right to your phone.
  • Full shipment support – You can contact the Mavyn team 24/7.
Mavyn's payout changes basis destination and type of vehicle. We take a lot into account when deciding the pricing for every shipment.
If you download the app, the price you see is the price that you'll get. You can accept the offered price or pass the shipment.
Have more questions? Send us your queries at trucker@mavyn.com
Mavyn currently has shipments for the following vehicle types:
Flatbed
40 Feet & 14 Tyre
Open Truck
19 Feet & 6 Tyre
24 Feet & 10 Tyre
Container
32 Feet & 6 Tyre
32 Feet & 10 Tyre
Car/2Wh Carrier
32 Feet & 10 Tyre
Don’t see your Vehicle type listed? We are rapidly expanding and will be adding to this list as we grow. You can still register with Mavyn and once we have work for your Vehicle, we’ll let you know
With the new rules regarding transport of goods in place and the need for e-way bills, it is necessary that transporters be aware of the provisions regarding the same.
If a transporter is transferring goods from one conveyance to another during the course of the transit, then they must update the details of the new conveyance in the e-way bill already generated on the common portal in the FORM GST EWB-01, before such transfer takes place. The caveat here is that if the goods are being transported to a consignee for a distance of ten kilometers or less, within the same State or Union territory as the place of business of the transporter, the details of conveyance need not be updated in the e-way bill.
Where a transporter is moving more than one consignment in one conveyance, he must indicate the serial number of e-way bills for each consignment electronically on the common portal. A consolidated e-way bill in Form GST EWB-02 must be generated before the movement of goods.
Where an e-way bill is generated but goods are not transported or are not transported as per the e-way bill, the e-way bill may be canceled within 24 hours. This can be done directly or via a facilitation center which will be notified by the Commissioner.
Note: An e-way bill cannot be cancelled if it has been verified in transit where the mode of conveyance has changed.
A recipient can accept or reject an e-way bill. An e-way bill will be assumed to be accepted if there’s no communication within 72 hours of the e-way bill being made available to the recipient via the common portal.
The person-in-charge of a conveyance must carry
The invoice or bill of supply or delivery challan
AND
A copy of the e-way bill OR the e-way bill number, either physically or mapped to a RFID (Radio Frequency Identification Device). RFID is embedded on to the conveyance (mode of transport). Details of these will be notified by the commissioner. However, the commissioner may notify person-in-charge to carry the following documents instead of the e-way bill – Tax invoice or bill or supply of bill of entry OR
A delivery challan, where goods are transported other than by way of ‘supply’
A registered person can submit a tax invoice in Form GST INV-1 on the common portal. After which he will get an Invoice Reference Number (IRN). IRN is valid for 30 days from the date of uploading. It can be given for verification by an officer instead of the tax invoice. Note that where a registered person uploads the invoice, information in Part A of Form GST INS-1 is auto populated from GST INV-1.
The commissioner may notify for a class of transporters to get unique RFID. This RFID will be embedded on to the conveyance (mode of transport) and mapped to the e-way bill before the movement of goods.
What is the process for stopping of vehicles and verification of documents in transit?
Any mode of transport can be stopped for inter-state and intra-state movements. The Commissioner, or an officer empowered by him, may authorize an officer to stop a consignment to verify e-way bill.
RFID readers will be installed at places where verification of movement of goods is required. Verification will be done through RFID readers where e-way bill is mapped with RFID.
Physical verification of conveyances may also be done. In case there is ‘specific information’ of tax evasion, physical verification of a conveyance can also be done by an authorised officer.
A summary of every inspection of goods in transit will be recorded online by the officer in Part A of GST EWB-03 within 24 hours of inspection. The final report will be submitted in Part B of GST EWB-03 within 3 days of inspection.
Goods will be inspected only once during a journey. However, if any ‘specific information’ of tax evasion is available even after an inspection is already done, the vehicle can be stopped again.
If a vehicle is intercepted or stopped or detained for more than 30 minutes the transporter can upload this information in Form GST EWB-04 on the common portal.
Under GST, transporters should carry an e-Way Bill when moving goods from one place to another. Since it is a new rule introduced under GST, it is necessary for all consignors/ consignees/ transporters to be aware of the required compliance.
E-Way Bill is an electronic way bill for movement of goods which can be generated on the e-Way Bill Portal. Transport of goods of more than Rs. 50,000 in value cannot be made by a registered person without an e-way bill.
E-way bill can also be generated or cancelled through SMS.
When an e-way bill is generated a unique e-way bill number (EBN) is allocated and is available to the supplier, recipient, and the transporter.
E-way bill will be generated when there is a movement of goods of value more than Rs. 50,000 –
In relation to a ‘supply’
For reasons other than a ‘supply’ (say a return)
Due to inward ‘supply’ from an unregistered person
A supply made for a consideration (payment) in the course of business
A supply made for a consideration (payment) which may not be in the course of business
A supply without consideration (without payment) In simpler terms, the term ‘supply’ usually means a:
1. Sale – sale of goods and payment made
2. Transfer – branch transfers for instance
3. Barter/Exchange – where the payment is by goods instead of in money
Therefore, e-Way Bills must be generated on the common portal for all these types of movements.
In the following cases it is not necessary to generate e-Way Bil:
1. The mode of transport is non-motor vehicle
2. Goods transported from port, airport, air cargo complex or land customs station to Inland Container Depot (ICD) or Container Freight Station (CFS) for clearance by Customs.
3. The distance between the consigner or consignee and the transporter is less than 10 Kms and transport is within the same state.
4. Transport of specified goods (PDF of List of Goods).
DON’T OPEN THE LINK ONLY SAVE THE PDF FILE
Registered Person – E-way bill must be generated when there is a movement of goods of more than Rs 50,000 in value to or from a Registered Person. A Registered person or the transporter may choose to generate and carry e-way bill even if the value of goods is less than Rs 50,000.
Unregistered Persons – Unregistered persons are also required to generate e-Way Bill. However, where a supply is made by an unregistered person to a registered person, the receiver will have to ensure all the compliances are met as if they were the supplier.
Transporter – Transporters carrying goods by road, air, rail, etc. also need to generate e-Way Bill if the supplier has not generated an e-Way Bill.
Who When Part Form
Every Registered person under GST Before movement of goods Fill Part A Form GST EWB-01
Registered person is consignor or consignee (mode of transport may be owned or hired) OR is recipient of goods Before movement of goods Fill Part B Form GST EWB-01
Registered person is consignor or consignee and goods are handed over to transporter of goods Before movement of goods Fill Part B The registered person shall furnish the information relating to the transporter in Part B of FORM GST EWB-01
Transporter of goods Before movement of goods Generate e-way bill on basis of information shared by the registered person in Part A of FORM GST EWB-01
An unregistered person under GST and recipient is registered Compliance to be done by Recipient as if he is the Supplier. Canada Canada
Magazzini Alimentari Riuniti Giovanni Rovelli 1. If the goods are transported for a distance of ten kilometers or less, within the same State/Union territory from the place of business of the consignor to the place of business of the transporter for further transportation, the supplier or the
transporter may not furnish the details of conveyance in Part B of FORM GST EWB-01.
2. If supply is made by air, ship or railways, then the information in Part A of FORM GST EWB-01 has to be filled in by the consignor or the recipient
Note: If a transporter is transporting multiple consignments in a single conveyance, they can use the form GST EWB-02 to produce a consolidated e-way bill by providing the e-way bill numbers of each consignment.
If both the consignor and the consignee have not created an e-way bill, then the transporter can do so by filling out PART A of FORM GST EWB-01 on the basis of the invoice/bill of supply/delivery challan given to them.
E-Way Bill can be generated on the e-Way Bill Portal. All you need is a Portal login. For a detailed step-by-step guide on e-Way Bill Generation check out our article – is in below portion of E-Way Bill Portal.
An e-way bill is valid for periods as listed below, which is based on the distance travelled by the goods. Validity is calculated from the date and time of generation of e-way bill.
Distance Validity of EWB
Less Than 100 Kms 1 Day
For every additional 100 Kms or part thereof additional 1 Day
1. Invoice/ Bill of Supply/ Challan related to the consignment of goods.
2. Transport by road – Transporter ID or Vehicle number.
3. Transport by rail, air, or ship – Transporter ID, Transport document number, and date on the document.
The e-way bill (EWB) portal provides a seamless gateway to generate e-way bill (single and consolidated options), change vehicle number on the already generated EWB, cancel generated EWBs and many more…
E-way bills in EWB-01 can be generated by either of two methods:
1. On the Web
2. Via SMS
This topic covers the step-by-step process of generating the e-way bills on the E-way bill portal (web-based).
There are some pre-requisites for generating an e-way bill (for any method of generation):
1. Registration on the EWB Portal
2. The Invoice/ Bill/ Challan related to the consignment of goods must be in hand.
3. If transport is by road – Transporter ID or the Vehicle number.
4. If transport is by rail, air, or ship – Transporter ID, Transport document number, and date on the document.
Here is a step by step Guide to Generate E-Way Bill (EWB-01) online:
Step 1: Login to e-way bill system.
Enter the Username, password and Captcha code, Click on ‘Login’
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Step 2: Click on ‘Generate new’ under ‘E-waybill’ option appearing on the left-hand side of the dashboard.
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Step 3: Enter the following fields on the screen that appears:
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1) Transaction Type:
Select ‘Outward’ if you are a supplier of consignment
Select ‘Inward’ if you are a recipient of consignment.
2)  Sub-type: Select the relevant sub-type applicable to you:
If transaction type selected is Outward, following subtypes appear:
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If transaction type selected is Inward, following subtypes appear:
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Note: SKD/CKD- Semi knocked down condition/ Complete knocked down condition
3) Document type: Select either of Invoice / Bill/ challan/ credit note/ Bill of entry or others if not Listed
4) Document No.: Enter the document/invoice number
5) Document Date: Select the date of Invoice or challan or Document.
Note: The system will not allow the user to enter the future date.
6) From/ To: Depending on whether you are a supplier or a recipient, enter the To / From section details.
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Note: If the supplier/client is unregistered, then mention ‘URP’ in the field GSTIN, indicating that the supplier/client is an ‘Unregistered Person’.
7) Item Details: Add the details of the consignment (HSN code-wise) in this section:
1. Product name
2. Description
3. HSN Code
4. Quantity
5. Unit
6. Value/Taxable value
7. Tax rates of CGST and SGST or IGST (in %)
8. Tax rate of Cess, if any charged (in %)
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Note: On the implementation of E-way bills, based on the details entered here, corresponding entries can also be auto-populated in the respective GST Return while filing on GST portal.
8) Transporter details: The mode of transport(Road/rail/ship/air) and the approximate distance covered (in KM) needs to be compulsorily mentioned in this part.
Apart from above, Either of the details can be mentioned:
1. Transporter name, transporter ID, transporter Doc. No. & Date.
OR
2. Vehicle number in which consignment is being transported.
Format: AB12AB1234 or AB12A1234 or AB121234 or ABC1234
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Note: For products, clients/customers, suppliers, and transporters that are used regularly, first update the ‘My masters’ section also available on the login dashboard and then proceed.
Step 4: Click on ‘Submit’. The system validates data entered and throws up an error if any.
Otherwise, your request is processed and the e-way bill in Form EWB-01 form with a unique 12 digit number is generated.
The e-way bill generated looks like this:
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Print and carry the e-way bill for transporting the goods in the selected mode of transport and the selected conveyance.
You can print the e-way bill anytime as follows:
Step-1: Click on ‘Print EWB’ sub-option under ‘e-Waybill’ option
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Step-2: Enter the relevant e-way bill number -12 digit number and click on ‘Go’
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Step-3: Click on ‘Print’ or ‘detailed print’ button on the EWB that appears:
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Consolidated E-Way Bill (EWB-02) is a single document that contains details of all the E-Way Bills related to the consignments.
If you are a transporter/ supplier who wants to transport multiple consignments of goods in a single conveyance or vehicle, you can use the Consolidated E-Way Bill feature available on the E Way Bill portal.
Note:  You should be a transporter or should have generated the e-way bills at step-1 yourself to use the consolidated EWBs facility.
Prerequisites:  
1.  Registration on the EWB Portal
2. You should have the Invoice/ Bill/ Challan related to the consignment of goods.
3. Transporter ID or the Vehicle number (for transport by road).
4.  Transporter ID, Transporter document number, and date on the document (for transport by rail, air, or ship).
5. Apart from those, the taxpayer must have all the individual e-Way Bill numbers of the consignments, to be transported in one conveyance.
Here is a step-by-step process to generate consolidated e-way bills:
Step 1: Login on EWB Portal and Generate Individual E-way bills.
Here is a step by step guide to generate E-way bill.
Step 2: Select ‘Generate new’ under ‘Consolidated EWB’ option appearing on the left-hand side of the dashboard.
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Step 3: The following details are required to be entered in this step:
1. Select ‘Mode’ of transport- Rail/Road/Air/Ship
2. Select ‘From State’ from the drop down
3. In the ‘Vehicle Starts From, field enter the location from where the goods are being transported.
4. Enter ‘Vehicle No.’
5. Add the EWB no. (rest of the fields are auto-populated based on this)
Enter the details and Click on ‘Submit’
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On submitting, following screen appears:
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E-way bill in Form EWB-02 with a unique 12 digit number is generated.
Print and carry this for transporting the goods in the selected mode of transport and the selected conveyance.
You can print the Consolidated EWBs as follows:
Step-1: Click on ‘Print EWB’ sub-option under ‘e-Waybill’ option or ‘Consolidated EWB’ optionMountain View
Step-2: Enter the relevant e-way bill number/ Consolidated EWB -12 digit number and click on ‘Go’
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Step-3: Click on ‘Print’ or ‘detailed print’ button on the EWB/ consolidated EWB that appears:’
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There are two modes of managing your e-way bills:
1. Web Based2. via SMS A person who wants to generate multiple e-way bills can use the web-based facility.
Users who intend to generate a single E-Way Bill or users who do not have the facility to access the website can use the SMS facility to generate E-Way Bills.
SMS facility in EWB also helps at times of emergencies or urgency for many big businesses as well.
Login to E-way bill portal, Click on ‘Registration’ appearing on the left-hand side of the dashboard and select ‘For SMS’ from the drop-down.
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The mobile number registered for the GSTIN gets partly displayed. Click on ‘Send OTP’. Enter the OTP generated and click on ‘Verify OTP’.
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Only those mobile numbers that are registered with the website can be registered for the SMS facility.
A maximum of two mobile numbers can be registered against one GSTIN.

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