Mavyn - Feedback

Feedback

How did you like our services? Please fill out this form and rate our services to let others know about your experience with us.

Parameters
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
  • Visits of our marketing representatives & their interaction with you and your staff
  • Our marketing representative understanding your needs
  • Marketing representative effectively coordinating resources to fulfill your needs
  • Timelines and adequacy of marketing representative responses to your calls/ requests
  • How satisfied have you been with Mavyn's Marketing Representative's overall support to you?
Parameters
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
  • Schedule or transit times
  • Adherence of schedule or consistency of transit time
  • Corrective action taken by us in the event of a service /transit failure
  • Did the vehicle/ truck provided for transportation meet your requirments fully & was in Dissatisfied condition?
  • Did we handle your products with care?
  • How satisfied have you been with Mavyn's overall performance?
Parameters
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
  • On contacting Mavyn customer care department, how helpful was in listening to your complaints/issues & responding to them?
  • On contacting our customer care dept, how helpful they were in resolving complaints / issues brought to their notice?
  • How do you find the speed of service in resolving your complaints if any by our offices?
  • How do you rate the speed of service in resolving your complaints?
  • Courtesy & professionalism of our Customer care team.
  • How do you rate our services when in a crisis situation?
  • How do you rate our communication flow?
Parameters
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
  • How do you rate our fleet of vehicles engaged in transportation of your products as regards to their visual appeal & operational performance?
  • How do you rate the breakdown rate of our vehicles as compared to our competitors?
  • How do you rate the our crew members i.e drivers & cleaner,visiting you for loading unloading of consignments?
  • How do you rate the our warehouses as compared to that of others
  • How do you find the staff and other facilities at our warehouses?
  • How satisfied have you been with Mavyn's Fleet, Warehousing & Other infrastructure facilities?
Parameters
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
  • Frequency of loss/damage of consignments in transit
  • Timely resolutons by MAVYN Sf transit loss/damage cases
  • How do you find the corrective measures taken by MAVYN So prevent /reduce such cases related to your consignments?
  • How satisfied have you been with Mavyn's overall performance in this area?
Parameters
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2
3
4
  • Best Quality Service
  • Lowest Price
  • Geographic expertise
  • Size and Scope of 3PL
  • Sector expertise

We would prefer to use another carriers if/when possible.

Mavyn's performance is slightly lower than other carriers in this line.

Mavyn is slightly better than other carriers.

We would always prefer to utilize the services of Mavyn.

We are growing with each passing day

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